A Dispatcher, under the supervision of a manager, is responsible for communicating with drivers, school district personnel and parents for daily routes, trips and extra-curricular activities of students for our clients. The Dispatcher has significant, daily contact with all levels of Company personnel and as necessary. This position requires considerable judgment, diplomacy and discretion and the ability to communicate clearly. The Dispatcher deals regularly with sensitive and/or confidential information and therefore must exercise extreme care in maintaining confidentiality and privacy.
Duties/Responsibilities:
Communicating with schools, parents, drivers and aides;
Answer telephone inquiries and communicate on two-way radio
Assist manager with ensuring employees report to work as scheduled and all vehicles are staffed for the day; assigns substitute drivers, as needed; plans, schedules and assigns drivers for special transportation, including field trips, athletic events, public charters etc. using software and maps;
Observe and track route timing; Assist in developing routes, busloads, bus stops and schedules when necessary
Read and follow established School District contracts
Report concerns, violations or issues to the Operations Manager or Supervisor
Keep records and submit reports, including all documentation for complaints, accidents, routing changes, etc., maintenance records of mileage, gas consumption, and other related data;
Assist the shop in scheduling maintenance and repair of vehicles, coding invoices and record keeping
May handle back up driver duties or perform miscellaneous clerical/office duties while buses are in route.
Be on-call for emergencies and weekends as needed;
Work closely with Operations, Safety, Training and Fleet Maintenance departments
Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general
Assist manager with monthly billing, payroll, account receivables, account payables and month end requirements
May assist manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel
May assist manager in disciplinary matters and overseeing yearly road test evaluations
May assist manager in ensuring all drivers complete all necessary job related training and planning driver safety meetings
Responsible for carrying out all STA policies and State & Federal applicable regulation.
Knowledge and implementation of contents of School District contracts
Communicating with schools regarding calendars, complaints, bus incidents
Assist manager in development of charter business during non-school days and summer months
All other duties as assigned by Management
Required Skills/Abilities-Essential Functions:
Excellent Customer Service Skills and Interpersonal Skills
Intermediate Computer skills including entire Microsoft office suite
Ability to learn new skills, systems and software
Ability to prioritize tasks
Thrive in a fast-past environment
Ability to comprehend and follow oral and written instructions
Ability to establish and maintain effective working relationships with supervisor and co-workers
Ability to deal with problems and find solutions
Must have knowledge of Federal and State regulations
Proficient reading, writing, grammar, and mathematics skills
State-Required Commercial Drivers License with Passenger and School Bus Endorsements
o State specific requirements:
State of California Class B Commercial Drivers License with Passenger Endorsement
State of California special Drivers Certificate for School Bus
Current report of Physical Examination (DL51 and DL51A)
Current report of Driver Physical Examination
Demonstrated proficiency in the operation of assigned vehicles. May include extra equipment such as wheelchair lifts, and air brakes under all road and weather conditions
Ability to safely operate a motor vehicle as evidenced by a good driving record
Ability to physically perform the essential functions of the job
While performing the duties of this job, the employee may work in outside weather conditions and be exposed to heat, cold, wet and/or humid weather conditions
The noise level in the work environment is moderately loud
Attend work on a regular and dependable basis
Ability to successfully pass state and/or federal required Background Checks
Ability to perform the essential functions of the job
Ability to comply with all policies and procedures established by company
Education and Experience:
High School Diploma or equivalent
Basic knowledge of radio dispatch equipment
Six months to one year related experience and/or training; or equivalent combination of education and experience.
At least 1 year experience in Customer Service position
Valid CDL or ability and willingness to obtain one within 90 days of employment
Must be at least 21 years of age with 3 years of driving experience
Certificate of training in first aid and CPR, if required by local contract
A first aid endorsement on the special driver's certificate or a certificate of training in first aid and a certificate of training for CPR, if required by local contract
Physical Requirements:
Physical Tasks:
Climbing, Rarely
Walking, Occasionally
Pushing/Pulling, Rarely
Reaching, Rarely
Repetitive Motions, Frequently
Sitting, Frequently
Talking, Frequently
Seeing, Frequently
Hearing, Frequently
Stooping/ Stretching, Occasionally
Standing, Occasionally
Lifting, Occasionally
Combination of Above, Rarely
Frequency:
Rarely (1% of the time or less)
Occasionally (2-15% of the time)
Regularly (16-40% of the time)
Frequently (41-100% of the time)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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