Job Description

Position Overview

Apple Technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers' hands. Introducing people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply your expertise in customer interactions. Helping to get more out of our products by sharing knowledge and providing exceptional customer service by thriving on interactions with customers as well as with team members.

Apple technicians start new owners and provide current Apple users with quick and efficient support. Respond to customer concerns and requests and ensure all bookstore property and personnel are secure.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensures customer satisfaction.
• Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.
• Assess customers' sales and/ or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
• Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets.
• Superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensures customer satisfaction.
• Keep current on Apple and computer product changes or new product launches.
• Other duties as assigned.

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair and problem solve.
• Advance computer skills, which include the ability to create and save text documents and to create and send emails.
• Previous experience in a warehouse, retail, or shipping/receiving environment (preferred).
• Self-motivated and multi-tasks with minimal supervision.
• Proactively meets both internal and external customer needs.
• Effective work methods and consistently meets commitments.
• Uses sound judgment and decision-making skills.
• Effective communication skills - clear, concise, and positive.
• Apple certifications are required.
• Possible nights and weekends, able to work beyond store hours.

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